PDL CertifiedHeritage Harley-Davidson®


Heritage Harley-Davidson® is a Powersports Dealer Locator certified dealer. PDL Certified Dealers want to ensure their customers are happy with their experience in purchasing a new or used bike and with every service visit. PDL Certified Dealers constantly ask for customer feedback in the form of customer reviews so they can continually improve their customer interaction and satisfaction.  If you would like to provide an independent review please click on the “Submit Review” button below and we will use it to help other customers like you looking for Heritage Harley-Davidson® reviews.

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Sales/ Customer Service.

By John S. on December 17, 2017

Woodridge,IL | None Department'

Heritage Harley-Davidson®

I was at Wildfire Harley looking at a Fatboy when a guy took delivery of a RK. The whole place erupted in a laud and long welcome to the family. My wife and I signed papers on a $17K Fatboy at your dealership and didnt hear boo! Maybe just a different way of doing business. When dealing with Terry he turned us over to finance by saying check. Meaning he wanted the down payment check. Just bad CS in my opinion. Everyone else was great. Especially the guy in finance.

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Sevice with a smile.

By Scott S. on December 16, 2017

Plano,IL | MotorClothes Department'

Heritage Harley-Davidson®

It's always great to stop in at my favorite HD store. Great service is always on the menu and the ladies at the Motor clothes counter is always a treat to chat with. Friendly and always helpful beyond compare.

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Warranty

By Dale and Dina A. on December 15, 2017

Aurora,IL | None Department'

Heritage Harley-Davidson®

Excellent customer service.

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5 star

By Anonymous on December 15, 2017

Bolingbrook,IL | None Department'

Heritage Harley-Davidson®

Legend at what he does!

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You're the best!!!

By Tony S. on December 10, 2017

La Grange Park,IL | Service Department'

Heritage Harley-Davidson®

Special thanks to Rob, Nick and Carlos for going above and beyond with their help in making the final product look awesome. Couldn't be happier with the looks of my trike. Their interest in helping, expertise, creative ideas and service are second to none. It's been nothing but one great experience after another with Heritage for about the last 10 years - consistently great in every department. You're the best and I love that joint like family.

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Sales/ Customer Service.
1 5
I was at Wildfire Harley looking at a Fatboy when a guy took delivery of a RK. The whole place erupted in a laud and long welcome to the family. My wife and I signed papers on a $17K Fatboy at your dealership and didnt hear boo! Maybe just a different way of doing business. When dealing with Terry he turned us over to finance by saying check. Meaning he wanted the down payment check. Just bad CS in my opinion. Everyone else was great. Especially the guy in finance.
Sevice with a smile.
5 5
It's always great to stop in at my favorite HD store. Great service is always on the menu and the ladies at the Motor clothes counter is always a treat to chat with. Friendly and always helpful beyond compare.
Warranty
5 5
Excellent customer service.
5 star
5 5
Legend at what he does!
You're the best!!!
5 5
Special thanks to Rob, Nick and Carlos for going above and beyond with their help in making the final product look awesome. Couldn't be happier with the looks of my trike. Their interest in helping, expertise, creative ideas and service are second to none. It's been nothing but one great experience after another with Heritage for about the last 10 years - consistently great in every department. You're the best and I love that joint like family.
Great service
5 5
There were two women who helped me, but could only find Stacy's name on receipt. The two were extremely courteous, helpful and wrapped the gifts. Stacy also put Post It notes on each package so I knew which ones were for my daughter and which ones for her husband. Terrific service!
Dont be that guy
5 5
While working with parts and service they answered all questions and provided great suggestions for what works best with what I wanted to upgrade on my bike. Not only that but they went out of their way to show me similar parts in the parts area. But that wasnt all, they also took me to the used bike selection to show me an example of a bike similar to what I wanted to do. You cant get that shopping online which will help curb the letdown of getting the parts installing them and maybe not liking them and the return and wait hassle.
5 5
Stacy is awesome! She is always extremely kind, professional, and helpful whenever Im in the store.
5 5
It was a pleasure working with both Terry and Joe, they were very knowledgable and answered all questions and made suggestions to make my future with Harley carefree and keep me riding without worry. I will reccommend your dealership to anyone looking for a bike. Sincerely, Butch Ohlrich
5 5
Great employees!!! Enjoy there friendship and expertise, so Ill keep coming back.
Harley street glide purchase
5 5
Terry and Steve were excellent to deal with in every way.
Insightful
5 5
It was a very pleasant experience buying my helmet yesterday. Both of the young ladies that assisted were very helpful, and certainly helped me to quickly find the best helmet style and fit. I had a friend along, who doesn't own a motorcycle yet, who insisted on sitting on at least a dozen morotcycles. There was absolutely no pressure or hovering folks, and it felt like a big comfortable family.
we made great Music
5 5
Billy helped me to review my Stereo System on my bike and figured how to add to the music experience!
Eddie Miles
5 5
Eddie was fantastic, he called me on the phone and got me back into the dealership. I had visited for parts and other items this past year, but did not feel welcome. I was almost ready to purchase an Indian when Eddie called. Not because I thought it a better bike, but because I felt welcomed at the dealership. They went out of their way to make me feel welcome each and every time I was there. After speaking with Eddie on the phone, I decided to give Heritage one more chance and I am glad I did. Eddie arranged for two test rides, answered every question I had and introduced me to Steve Adams who seemed to have endless enthusiasm for the product and dealership. I am very happy to stay with Harley-Davidson and more than happy to purchase from Heritage.
Straight forward sales man
5 5
I went into your dealership doing for a used ultra classic. I was recommended to your store by a friend of mine after telling him about my bad experience at another dealership by my house. As soon as we wake in I was greeted by Joe. Joe was very accommodating and really went out of his way to answer any questions I had. While I didn't end up buying the bike I came to look at Joe assured me that he would contact me as soon as something came in that fit my needs. It's actually a great of fresh air to walk into a dealership and actually feel relaxed and not be pressured in any way. Joe I will definately be back in to see you when the bike in looking for comes in.
5 5
Ive always had a great experience with Heritage Harley, whether its buying a new bike, getting service done or buying clothes or parts. I made the mistake of stopping by another dealership a few months ago. I will not make that mistake again. Im a Heritage Harley customer for life.
My First Harley!
5 5
Terry was amazing! He got me on my first ever Harley and helped me get all the features I wanted without going too high on my monthly payments. I cant say enough good things about him. Thanks, Terry!
5 5
Excellent
5 5
Very helpful.
New to me bike and Service
5 5
I purchased a Used 2012 Ultra Limited in June 2017. Terry Grimes and Joe Teeling were both wonderful to work with. I love the new to me bike. Had only 12k on it so it was like new. I had a couple of small issues that have been nagging at me since I bought the bike. Brought it in Yesterday, worked with Rich in Service and picked it up the next day. Fixed, beautifully washed and cleaned and running excellent. I appreciate everyone's efforts during this process. Love my bike, Love Heritage. - Joe
5 5
Everyone friendly, knowledgeable, very helpful
Awesome sales department.
5 5
Joe has been really helpful as I search for a bike. I have been in a couple times to test ride and he has been really helpful with absolutely no sales pressure. Really positive experience.
Great experience
5 5
Would gladly do business with them again
Great experience.
5 5
Need an O2 sensor in an emergency. Called and was erasure not only was the correct part in stock but would be waiting for me. Walked in and was treated like a family member. Felt great.
5 5
Always Great service from Nancy! Joe is awesome as well. Treats you as if your family. Love it here