PDL CertifiedPete's Cycle Co. - Baltimore, MD


Pete's Cycle Co. - Baltimore, MD is a Powersports Dealer Locator certified dealer. PDL Certified Dealers want to ensure their customers are happy with their experience in purchasing a new or used bike and with every service visit. PDL Certified Dealers constantly ask for customer feedback in the form of customer reviews so they can continually improve their customer interaction and satisfaction.  If you would like to provide an independent review please click on the “Submit Review” button below and we will use it to help other customers like you looking for Pete's Cycle Co. - Baltimore, MD reviews.

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Honda Generator

By Camille W. on September 13, 2017

Charleston,SC | None Department'

Pete's Cycle Co. - Baltimore, MD

Just WOW! Hurricane Irma was heading to Charleston SC as I was heading back home from MA. I needed a Honda EU2000i and called your store and had Joe on the phone. He found one for me and two hours later, I was in town picking it up. He had it prepped and ready to go. I paid, thank him and was on my way. Today Joe called me to see if everything was OK and how I came out of the storm. That is CUSTOMER SERVICE!!!! Thank you Joe SO VERY MUCH for your help, understanding and training. You are the BEST in my book! Camille Wish

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Pete's Cycle - A Great Team of People to Work With

By Jonathan D. on August 8, 2017

Talmage,PA | None Department'

Pete's Cycle Co. - Baltimore, MD

The entire staff at Pete's cycle was extremely helpful through our entire bike / accessory purchasing process. Everyone was knowledgeable of their products, helpful with answers and service, kind and courteous to boot. We felt as if we were important to them. They followed up promptly with questions submitted via e-mail. When our purchases were complete, they even went the extra mile and spent much time helping us prepare our bikes for trailering. I highly recommend the team at Pete's cycle. They've made a loyal customer of me.

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SALES AND SERVICE

By DARRELL W. on July 26, 2017

GLEN BURNIE,MD | None Department'

Pete's Cycle Co. - Baltimore, MD

I had a good experience buying a rare bike (Suzuki B-King) from Pete's. the sales rep worked with me all the way through the process. I was also able to be seen a month after the sale for a small part that needed to be removed from the bike at no charge! I will go back for more service when needed!

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By Tony D. on July 21, 2017

Baltimore,MD | Service Department'

Pete's Cycle Co. - Baltimore, MD

Professional and friendly and informative

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By Kevin M. on July 21, 2017

Baltimore,MD | Pre-Owned Sales Department'

Pete's Cycle Co. - Baltimore, MD

Delivered 3.9. Financing as advertised

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Honda Generator
5 5
Just WOW! Hurricane Irma was heading to Charleston SC as I was heading back home from MA. I needed a Honda EU2000i and called your store and had Joe on the phone. He found one for me and two hours later, I was in town picking it up. He had it prepped and ready to go. I paid, thank him and was on my way. Today Joe called me to see if everything was OK and how I came out of the storm. That is CUSTOMER SERVICE!!!! Thank you Joe SO VERY MUCH for your help, understanding and training. You are the BEST in my book! Camille Wish
Pete's Cycle - A Great Team of People to Work With
5 5
The entire staff at Pete's cycle was extremely helpful through our entire bike / accessory purchasing process. Everyone was knowledgeable of their products, helpful with answers and service, kind and courteous to boot. We felt as if we were important to them. They followed up promptly with questions submitted via e-mail. When our purchases were complete, they even went the extra mile and spent much time helping us prepare our bikes for trailering. I highly recommend the team at Pete's cycle. They've made a loyal customer of me.
SALES AND SERVICE
5 5
I had a good experience buying a rare bike (Suzuki B-King) from Pete's. the sales rep worked with me all the way through the process. I was also able to be seen a month after the sale for a small part that needed to be removed from the bike at no charge! I will go back for more service when needed!
5 5
Professional and friendly and informative
5 5
Delivered 3.9. Financing as advertised
New Tire Install
5 5
Tires were recommended by Elton in Accessories. The install went very well, the FZ-10 was delivered very clean and the job was done ahead of schedule. Love the tires!! Just a great job all around.
Repairs
5 5
The Pete's Cycle associate's really did a great job on my Goldwing. They really care about their customers. They made me feel important and that's hard to find today. I travel all the way to Florida and back with the confidence that my repairs were complete. I really want to thank Pete's Cycle for helping me feel confident about the work you did on my Goldwing. I think I'll head out west now, thanks so much.
Motocycle Inquiry
5 5
Always helpful and knowledgeable when I come in and have questions on diffrent brands of motorcycles.
Sale of a New Honda
5 5
Alan N and Gunnar B and Jim as well as parts people I met and those who helped tie down my bike were all top people. All were nice to meet and I only wish I had more time to spend at this dealership. I had arrived shortly before closing but everyone helped to get me on my way. I know I will be coming back to this dealer in the future. With three locations, this dealer is doing many things right. I only wish I had been able to meet Pete. Thanks again for a pleasant buying experience.
Excellent Service
5 5
Purchased a trailer. The whole deal was done over the phone. I arrived 2 hours later to take delivery. All of the paperwork was ready and the trailer was ready to put on the hitch. Awesome.
new helmet search
5 5
The service was excellent and very detailed
bought ruckus from joe guyton
5 5
joe is great to deal with and answered all my questions and helped me load my new Honda on my carrier.
5 5
I don't know if the kid name was Ben or not but he got me in and out even told me where to get tools for doing my fork seals because they didn't sell them.
Honda 500f
5 5
Excellent transaction. Joe Guyten was my salesman and he helped me price out the bike and had it ready to roll in 24 hours. The reviews on Yelp were a bit discouraging and so I would encourage Pete's to correct that.
sales/service
5 5
I have been using Pete's Cycles for over 20 years to buy motorcycles and have all four of them serviced there. Alan is an exceptional sales person. He is knowledgeable, courteous and takes the time to listen to what I am looking for each time without any pushy or aggressive tactics. Dustin is top notch in the service department. No matter how busy they are he has always been able to fit me in and goes above and beyond to make sure that my bikes are in top notch, safe condition. This is a great family owned business. They operate in integrity and honesty at all times. I love the fact that I am recognized and appreciated as a valued repeat customer. Having been riding for almost 40 years I have found Pete's to be the best bike dealership in all of the New England and Mid-Atlantic area. Thanks all for jobs well done!
CRF250 purchase
5 5
The purchase of a new Honda CRF250 was a great experience thanks to David Lamkin. David's knowledge of this machine and understanding of the purchase process made it all very easy, from the original greeting to delivery.
Excellent customer service in clothing department -- thanks, Elton!
5 5
We are so impressed with the excellent service we received today from Elton while choosing a helmet and jacket. He provided enough information for a new rider to be able to make intelligent choices without feeling overwhelmed, and he was infinitely patient. I'm so grateful to Elton for the model customer service. Thanks, Pete's Cycle!
New Bike
5 5
I could not ask for a better bunch of guys to deal with. It was a great experience from the time my bike was ordered to the time I picked it up. Thanks a million.
purchasing an ATV
5 5
I met Gunnar at the Timonium Bike Show and was talking to him about ATV's. I owned many ATV's before so buying one was not new to me. I was looking but not truly buying at the time. He informed me of a promotion that was happening for the weekend and it did interest me. We worked a deal and even though there could have been glitches he made sure everything was honored. He answered EVERY email that I sent even after hours. I even switched ATV's that I wanted and he worked through that with a very positive attitude. He was very professional and could not have been any nicer. I have dealt with other dealers and it seems that they could really careless or not if you buy. He was a very low pressure salesman, but was one of the best that I have dealt with. Thanks to Gunnar I walked away with a good ride at a good deal.
5 5
excellent,helpful,enjoyed working with the whole team,,,helpful,helpful,helpful
Unbelieveable
5 5
I took my 2008 Raider to Pete's in Severna Park for an engine light issue. I tried extensively on my own to take care of the problem, but to no avail. Although they weren't able to resolve the issue, it wasn't for a lack of trying. The staff continually updated me and reassured me that the charge would not break the bank, and that they were genuinely more concerned with finding the cause of the confounding engine light on. The day came that they had exhausted every possibility and I went to pick up the bike and I was told there was no charge since they couldn't find the problem. The issue is a bike that performs fine, but the engine light can't be turned off. I don't usually trust dealership service departments, but Pete's in Severna Park has definitely changed my mind.
Expectations Exceeded
5 5
Bought a used bike from a private seller and needed a MSI. Mechanic found the front wheel bearings needed replacing. Was able to order parts and get re-inspected within a couple of days. Everyone from service to sales was very respectful and willing to answer any questions I may have had. They talk with you like you have been riding with them for years. This experience will definitely bring me back to the Baltimore location for any future needs I may have. Appreciate the customer service these days many businesses have forgotten how important this is! Thanks everyone, stay safe. S.C.
Expectations Exceeded
5 5
Bought a used bike from a private seller and needed a MSI. Mechanic found the front wheel bearings needed replacing. Was able to order parts and get re-inspected within a couple of days. Everyone from service to sales was very respectful and willing to answer any questions I may have had. They talk with you like you have been riding with them for years. This experience will definitely bring me back to the Baltimore location for any future needs I may have. Appreciate the customer service these days many businesses have forgotten how important this is! Thanks everyone, stay safe. S.C.
Expectations Exceeded
5 5
Bought a used bike from a private seller and needed a MSI. Mechanic found the front wheel bearings needed replacing. Was able to order parts and get re-inspected within a couple of days. Everyone from service to sales was very respectful and willing to answer any questions I may have had. They talk with you like you have been riding with them for years. This experience will definitely bring me back to the Baltimore location for any future needs I may have. Appreciate the customer service these days many businesses have forgotten how important this is! Thanks everyone, stay safe. S.C.
Test Ride
5 5
I was in for a for a test ride on 2017 Ducati X on 9/24/16 to get a free multi tool from Ducati. Test ride #187350 and I haven't see or heard nothing about it. I just want to make sure my information was turned in to the manufacture.