PDL CertifiedCowboy Harley-Davidson of Austin


Cowboy Harley-Davidson of Austin is a Powersports Dealer Locator certified dealer. PDL Certified Dealers want to ensure their customers are happy with their experience in purchasing a new or used bike and with every service visit. PDL Certified Dealers constantly ask for customer feedback in the form of customer reviews so they can continually improve their customer interaction and satisfaction.  If you would like to provide an independent review please click on the “Submit Review” button below and we will use it to help other customers like you looking for Cowboy Harley-Davidson of Austin reviews.

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Great place

By Steven J. on August 17, 2017

Austin,TX | Parts and Accessories Department'

Cowboy Harley-Davidson of Austin

Always friendly and helpful thank you

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Excellent service

By Kristin L. on August 16, 2017

Austin,TX | Service Department'

Cowboy Harley-Davidson of Austin

Zach has been exemplary in his Customer services interactions with me. Highly recommended, and Cowboy Harley has been awesome in dealing with this longtime female bike owner.

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By Kareem A. on August 15, 2017

Austin,TX | None Department'

Cowboy Harley-Davidson of Austin

I'm in the store 2 to 3 times s week at times and these people are always helpful. Winter is also very helpful when I see her. They really have a good staff there!!!

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State Inspection

By Steven C. on August 13, 2017

Briarcliff,TX | Service Department'

Cowboy Harley-Davidson of Austin

An annual event that always allows for some time to sight see. Inspection was prompt and efficient and got me back on the road quickly.

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By Robert F. on August 12, 2017

Midlothian,TX | New Sales Department'

Cowboy Harley-Davidson of Austin

This is my second motorcycle purchased from Larry and as last time it was a professional experience.

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Great place
5 5
Always friendly and helpful thank you
Excellent service
5 5
Zach has been exemplary in his Customer services interactions with me. Highly recommended, and Cowboy Harley has been awesome in dealing with this longtime female bike owner.
5 5
I'm in the store 2 to 3 times s week at times and these people are always helpful. Winter is also very helpful when I see her. They really have a good staff there!!!
State Inspection
5 5
An annual event that always allows for some time to sight see. Inspection was prompt and efficient and got me back on the road quickly.
5 5
This is my second motorcycle purchased from Larry and as last time it was a professional experience.
5 5
Excellent service.
5 5
1k service
5 5
My complements to Cowboy and their service team! Just like on delivery, my bike was clean, all fluid levels were perfect and tire pressures correct. We're new to Texas and all our previous Illinois dealer services were a crap shoot, you had to check everything to make sure it was right. With Cowboy I can finally let that go! Thanks very much for the confidence boost.
First Harley, won't be the last
5 5
Maston is a very personal and helpful person and employee. I never felt obligated to purchase anything and he made me feel welcome from the start. He took the time to explain the features of the bike I was interested in, being that I have never owned a bike before I didn't have a great deal of common knowledge, but that didn't matter he described them in words that I could understand. I definitely feel like I have made a smart choice in purchasing my first Harley from Cowboy and will continue to come back. Thank you for helping me feel welcomed!
Service
5 5
I needed new tires on my 2016 Road Glide Ultra. I called Zach, he was able to make an appointment for the next day. Zach was able to get the tires installed very quickly and even help me get a promotional discount on the Dunlops, very pleased with the service and the pricing.
Overall service
5 5
I have been a loyal customer to Cowboy HD from the beginning. With multiple new motorcycles purchased and complete engine upgrades I have never had an issue with these guys. Brian is a top notch wrench and the service department is a reflection of Troy who does an outstanding job managaging his team.
Great service
5 5
When I arrived for my appointment Jerry came out and greeted me. He processed the bike and was able to get it in quickly. The 1K service was completed as expected, but the rear cylinder option that was installed proved to have warranty issues. Jerry kept me apprised of the challenges and worked to get the issues addressed. Unfortunately we had to order a part, but have confidence this will be resolved shortly.
Michelle at Cowboy Harley is the greatest.
5 5
Michelle did an outstanding job for us. My son's softtail deluxe was injured pretty badly and the insurance low balled it as usual(1/3 of final cost). Michelle went to bat for us and got the bike completely restored and the insurance covered the whole thing. Michelle made sure we understood what was going on at each step. She was a pleasure to work with and because of this experience I will highly recommend Cowboy Harley every chance I get.
Great customer sevice
5 5
Came in to pick up my plates and bought some shirts and parts for my bike and everybody was extremely helpful so yet again A++++ service
Recalls and installation of windshield
5 5
Very, personable, thorough, and knowledgeable. Great to deal with, explained all work performed, will of course be back. Same is true with Frank in Custom parts who spent considerable time locating a windshield to fit my bike and contacted manufacture to make sure the after market part would fit my Ffatboy S,
Lance?
5 5
I think his name was Lance -- whatever, he was great and helped me getting new keys for my ride... Thank you!
Sissy bar.
5 5
Great dude. Was extremely helpful.
Clothing/ purse
5 5
Rhea is always professional, she walks up to see if we needing any assistance on anything we looking for.
Review
5 5
Great customer service!!
Heading to Sturgis and needed last minute help
5 5
Stopped buy for some parts before heading to Sturgis. Shop was not yet open, but an employee let me in early and Ray was there willing to help and he did. He was a life saver and Allen me to move forward with my plans to Sturgis that day. Thanks Ray and Cowboy HD.
5 5
It's hard to single anyone out, because all your employees have been very personable every time I visit. From Hunter in service to your make ready guys in the back that wash bikes. There the ones that are important, just as much as the rest. I've been to several dealerships in Texas, Cowboy is my # 1 pick. Thanks guy's.
Nice low pressure experince
5 5
I had been shopping for a Harley for a few months and had been to a few dealerships before I came down to Cowboy. After dealing with a very high pressure finance guy at a certain dealership in Round Rock... I decided I would take my business elsewhere. Hot Dog made the whole experience pleasant and took the time to make me feel like part of a family and not just another paycheck. I will be taking my business back to Cowboy for service and accessory purchases even though it's an extra 20-30 minutes away compared to said other dealership. Great work guys!
Basic Motorcycle Class
5 5
Rick was unbelievably the most informative, patient instructor EVER! Having zero riding experience, he literally taught me more in those 4 days, than I imagined one could. His professionalism was over-the-top and I feel lucky to have had him as an instructor. I will continue my loyalty to Cowboy Harley-Davidson of Austin. Keep America Riding Safely!
5 5
Appreciated all the help.
5 5
I'm very happy with the commitment of Cowboy Harley Davidson of Austin. they are always ready to assist in all question and how you can improve your bike.