PDL CertifiedRichmond Harley-Davidson®


Richmond Harley-Davidson® is a Powersports Dealer Locator certified dealer. PDL Certified Dealers want to ensure their customers are happy with their experience in purchasing a new or used bike and with every service visit. PDL Certified Dealers constantly ask for customer feedback in the form of customer reviews so they can continually improve their customer interaction and satisfaction.  If you would like to provide an independent review please click on the “Submit Review” button below and we will use it to help other customers like you looking for Richmond Harley-Davidson® reviews.

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By Valerie T. on November 19, 2017

King William,VA | Clothing Department'

Richmond Harley-Davidson®

Very friendly & helpful staff.

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By Vicky M. on November 19, 2017

Williamsburg,VA | Parts and Accessories Department'

Richmond Harley-Davidson®

Totally satisfied & great help. Richmond HD is the BEST!

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Great customer service

By Louis J. on November 16, 2017

North Chesterfield,VA | New Sales Department'

Richmond Harley-Davidson®

Greg did outstanding job

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Sales person

By Ben M. on November 16, 2017

Henrico,VA | New Sales Department'

Richmond Harley-Davidson®

Well informed And professional

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By George P. on November 16, 2017

Mechanicsville ,VA | Parts and Accessories Department'

Richmond Harley-Davidson®

very helpful and knowledgeable as well as personable. Give him a raise.

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5 5
Very friendly & helpful staff.
5 5
Totally satisfied & great help. Richmond HD is the BEST!
Great customer service
5 5
Greg did outstanding job
Sales person
5 5
Well informed And professional
5 5
very helpful and knowledgeable as well as personable. Give him a raise.
Great Place!
5 5
Beautiful Store. Great People. Great Service
Steel Horse
5 5
Just bought a FXSTC From John and Mike.What a good time! treated like family and went out of there way for me.OH yea Mike in the shop over the top.Happy i got a chance to buy my bike from them! Had shopped around for about 6 months till i met them and knew it was the right time and place. STEEL HORSE ROCKS!!!
State Inspection
5 5
Showed up for the Veterans Day party on Saturday, Nov. 11th. Needed a state inspection, your guys got me in with no appointment and provided friendly service. I forgot to ask them to please check the air pressure when they took it in. When I remembered, they wheeled it back in and took care of it with no problem! Thank you!
2017 CVO Limited
5 5
Thanks for the great experience and the speed in which you processed my sale. We enjoyed the bike all the way back to NC. Looking forward to our next trip up.
5 5
Flo was awesome with helping me get my new bike. He took the time to make sure the bike fit me perfect. I've been in several times since I bought my bike and Flo and Kevin always greet me with a smile!
Great dealership and buying experience
5 5
I had been thinking for a while about getting another Harley. I had been to 4 dealerships and out of all of them, Steel Horse gave me the best deal on trade and a great deal on a 2018 Slim. Everyone was super nice, from the young lady at the front desk to sales to parts. Everyone helped me get the bike I wanted with the parts I wanted. Hell, they even went so far as to give me a ride home because I left my new bike to get the parts put on. Class act group in every department. Really happy I decided to stop in there and check them out.
5 5
The lady was NEW but she was Very Helpful and Courteous!
Parts and keys
5 5
Was able to get a new spring for for my stand and was able to order a new set of keys with their help.
Excellent
5 5
A great dealership. Kevin, RJ & Greg make you feel like you just walked into the best Harley shop ever.
sales person
5 5
it was at the old store back in 1996. when my step son wade jensen bought his first bike a 1996 night train. every thing went well and he still enjoys to day. thinks for the memories. sorry I do not remember the salesman name. paul hoover
New Rider
5 5
From top to bottom they took care of me. RJ helped out alot also, as did the girls on the sales floor. Very friendly and down to earth.
5 5
Very helpful when I had to purchase a new jacket- Fits great.
5 5
I have been a customer for 8 years and have always been more than satisfied with the service I have received. Bubba goes out of his way to make sure you get exactly what you need . Thanks Bubba
Servicing my bikes
5 5
I stored my 1998 FLHR Road King with you guys last year. The service was excellent, I was informed of services needed and progress of the work. One of the things they did was to replace the bushings on my handlebars. The ride was so much better after. I never realized how much play was in the handlebars until that first ride after. I also bought my 2016 FLHR Road King here. Love this bike, 10,000 mile last year. I really appreciate your team and especially those guys I. Service and Bubba in parts. Thanks!
5 5
When I go in the Shop, they do and Excellent job for me. Thanks for all you do.
5 5
Great store, good employee's and the best selection of bikes. WOW
Service
5 5
Ive had issues with the ride in the past and every time they have helped me out in a very professional way
Service and parts
5 5
Dealt with these men on several occasions and always satisfied. The only complaint I have is that Bubba won't give me a senior citizen discount. Lol good guy
Excellent service
5 5
Chuck is very courteous, professorial, and accommodating. Keep up the great job.
5 5
I live in South Chesterfield, and have been to Richmond Harley on quite a few occasions. I have had extremely nothing but positive vibes from the entire dealership.