PDL CertifiedRichmond Harley-Davidson®


Richmond Harley-Davidson® is a Powersports Dealer Locator certified dealer. PDL Certified Dealers want to ensure their customers are happy with their experience in purchasing a new or used bike and with every service visit. PDL Certified Dealers constantly ask for customer feedback in the form of customer reviews so they can continually improve their customer interaction and satisfaction.  If you would like to provide an independent review please click on the “Submit Review” button below and we will use it to help other customers like you looking for Richmond Harley-Davidson® reviews.

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By Cheri F. on June 19, 2018

Lenoir City,TN | Pre-Owned Sales Department'

Richmond Harley-Davidson®

We really enjoyed our experience with Richmond Harley Davidson. Purchasing online can be a bit scary - however, Greg was great to work with and made sure we would be satisfied with our purchase. We LOVE our new Dyna CVO - so much fun! Thanks to everyone at Richmond HD.

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By Leslie Q. on June 19, 2018

Burkeville,VA | Clothing Department'

Richmond Harley-Davidson®

I first came in to the shop about a year and half ago and hated the atmosphere and thought I would not come back in but by chance a friend of mine was in from outta town and ask to go in....Much to my surprise my experience changed when Tina walked up and helped us both. I have been a regular ever since and stopped in several times a month until this last week. I came in last week and ask for Tina and she is no longer with the company ...WHAT A SHAME! Not sure what happened but I along with others will not be back and my new bike purchase will be somewhere else. She was a true asset to Steel Horse and will be greatly missed. If you are out there Tina let me know where you are and I will follow!!!!!!!!

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By Mark W. on June 14, 2018

Richmond,VA | Pre-Owned Sales Department'

Richmond Harley-Davidson®

I just had the recent pleasure of purchasing my first pre-owned bike from Richmond Harley. I worked with RJ Youngman, the Sales Manager who was very attentive to both my wife and I and answered all the questions we had. RJ worked with me through the entire purchase of the bike and we couldn't be happier with the level of service he provided. We are happy to be a part of the Harley Davidson Family. Thank you Richmond Harley Davidson!

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By Frederick K. on June 13, 2018

Quinton,VA | Parts and Accessories Department'

Richmond Harley-Davidson®

Always willing to spend time with me to make sure I'm getting the right part. I haven't left the store yet with something that doesn't fit!

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By Jay J. on June 11, 2018

Fredricksburg,VA | General Department'

Richmond Harley-Davidson®

I can't remember the name of the young lady that helped me choose the HD shades and bracelet that I bough but she was very helpful. I really appreciated her assistance. Thanks

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By Mike K. on June 11, 2018

Hackettstown,NC | Service Department'

Richmond Harley-Davidson®

I rode down from NJ to visit my family for our Fourth Annual Wild Hogs Memorial Day Bike Week. Two of them ride Harley's and one has a Goldwing. On Memorial Day I was returning from a ride by myself and my 2016 Road Glide Ultra failed to start after a stop. My brother in law suggested I call Richmond Harley-Davidson. I called, expecting to leave a message since it was Memorial Day. I was shocked when Joe answered the phone! Then Bobby called me back and went through some trouble shooting with me and scheduled a pickup for the next morning. Bill drove an hour the next morning and arrived 3 hours earlier than I even hoped for! What a great guy! We had great conversation all the way back. I met Bobby, the service manager, and Savannah checked me in at the service desk. In the time it took me to get a cup of coffee, my bike was being rolled in! Thirty minutes later I was informed that the battery was bad, it was being replaced with a new one, and a road test would be performed! My brother, sister and brother in law arrived and we left after they cleaned my bike! Unbelievable! My out of state, broke down on a holiday experience went from I can't believe this happened to I can't believe what Richmond Harley-Davidson did to get me back on the road! Joe, Bobby, Bill and Savannah - I can't thank you enough! You guys are the BEST!

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By Scott B. on June 8, 2018

BURKE,VA | Clothing Department'

Richmond Harley-Davidson®

Brittany was extremely helpful and went way out of her way to make sure I got all the help I needed. I was even preemptive and indicated I wasn't going to buy anything today, that seemed to make her even more willing to help me out. She was kind, professional and personable. As a result, of this interaction, I have made Richmond Harley my favorite store.

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By Rita G. on June 5, 2018

Herndon,VA | Clothing Department'

Richmond Harley-Davidson®

Mu husband and I had the pleasure of working with Lori at Richmond Harley Davidson this past weekend Lori spent a good amout of time assissting and introducing me to the products I will need for riding. I greatly appreciated her help and will reccomend other riders to ask for her when shopping at RHD.

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By Cheryl R. on June 3, 2018

Mechanicsville ,VA | General Department'

Richmond Harley-Davidson®

Lori is freaking awesome! Friendly, knowledgeable, fun anf greet everyone with a smile! Love going there to shop cuz she make it fun

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By James W. on June 2, 2018

Glen Allen,VA | Service Department'

Richmond Harley-Davidson®

Called late on Sunday afternoon of Memorial Weekend to make an appointment to get state Inspection done (mine was way past due). They said, You dont need one, just swing by tomorrow when we open at 9:00am and we should be able to take care of it. I said, Youre open on Memorial Day?? Yessir was the reply. I brought my bike by the next morning at about 8:45. At 8:50 the doors opened and a nice lady at the service desk wrote up my ticket. Bout 9:05 Nik walked out and brought it in to the shop. At 9:25 got a call on my cell that it was ready, as I saw him riding it back around to the parking space. 9:30, 12 bucks, and I was out the door, all legal now, and ready to roll for the season! Thanks guys, job well done!

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