PDL CertifiedLaCrosse Area Harley-Davidson®


LaCrosse Area Harley-Davidson® is a Powersports Dealer Locator certified dealer. PDL Certified Dealers want to ensure their customers are happy with their experience in purchasing a new or used bike and with every service visit. PDL Certified Dealers constantly ask for customer feedback in the form of customer reviews so they can continually improve their customer interaction and satisfaction.  If you would like to provide an independent review please click on the “Submit Review” button below and we will use it to help other customers like you looking for LaCrosse Area Harley-Davidson® reviews.

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Bad Customer Service

By Anonymous on September 22, 2017

La Crescent,MN | None Department'

LaCrosse Area Harley-Davidson®

Being a new rider for 4 months traded my bike for a new bike. Knowing I have a bad back, I'm only 5'4 & even told the sales guys this, I was recommended a bike that is 1690cc, coming from a 500. Even asked if this is too big, they just said oh no. Never once was I told I think this might be too big for you, & this is what we would advise. I got it home tipped it in my yard I'm not comfortable at all, called them the next morning to see if I could get my old bike back, They said they cant do anything, they said was we can lower the seat for $500, um yeah like that is going to help. This is very unprofessional, not a good way to stand behind their name. I spoke with a different bike shop & explained the situation to them; they stated if this happened to them, they would stand behind their business and get the rider into a different bike they are more comfortable with. I will be taking my business elsewhere. Not a good way to treat your customers, and I will be stating this situation to all my riding friends and theirs. NEVER again will I step foot in this store to do business. I guess they dont really care about someones life, when they call in 15 hours later to state they are not comfortable, its all about the Benjamins to them.

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By Timothy W. on September 22, 2017

Newton,IA | None Department'

LaCrosse Area Harley-Davidson®

What a wonderful dealership and great people to help you out. Not pushy and always willing to help along with answer questions

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By Randy M. on September 17, 2017

La crosse,WI | Parts and Accessories Department'

LaCrosse Area Harley-Davidson®

We got parts and clothing everyone was helpful and not pushy.

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service

By Russell R. on September 16, 2017

Onalaska,WI | None Department'

LaCrosse Area Harley-Davidson®

got me right in for parts to be replaced, and was done nice & fast!

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Parts

By Russell R. on September 16, 2017

Onalaska,WI | None Department'

LaCrosse Area Harley-Davidson®

Good morning knowledge of products.

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Bad Customer Service
1 5
Being a new rider for 4 months traded my bike for a new bike. Knowing I have a bad back, I'm only 5'4 & even told the sales guys this, I was recommended a bike that is 1690cc, coming from a 500. Even asked if this is too big, they just said oh no. Never once was I told I think this might be too big for you, & this is what we would advise. I got it home tipped it in my yard I'm not comfortable at all, called them the next morning to see if I could get my old bike back, They said they cant do anything, they said was we can lower the seat for $500, um yeah like that is going to help. This is very unprofessional, not a good way to stand behind their name. I spoke with a different bike shop & explained the situation to them; they stated if this happened to them, they would stand behind their business and get the rider into a different bike they are more comfortable with. I will be taking my business elsewhere. Not a good way to treat your customers, and I will be stating this situation to all my riding friends and theirs. NEVER again will I step foot in this store to do business. I guess they dont really care about someones life, when they call in 15 hours later to state they are not comfortable, its all about the Benjamins to them.
5 5
What a wonderful dealership and great people to help you out. Not pushy and always willing to help along with answer questions
5 5
We got parts and clothing everyone was helpful and not pushy.
service
5 5
got me right in for parts to be replaced, and was done nice & fast!
Parts
5 5
Good morning knowledge of products.
Great Service!
5 5
Mike was able to get me in for a rear tire quickly, he made it easy, and it was done fast and at a reasonable price. I'll be back again!
5 5
I was very satisfied with the service that I received. All of the employees were friendly and knowledgeable. Thanks!
Great place
5 5
I haven't had a bike in 10 years and I wanted to get a nice used one. The salesmen were nice and explained everything to me on every question I had. They let me take an older bike for a test drive to get comfortable on one again than took the 1 out that I ended up buying. They have a very friendly attitude here and made sure i was comfortable and knew everything I needed to know about my bike. Would recommend them in a heartbeat to friends and family.
5 5
Work was completed as I was told. Always a very efficient crew to take care of my needs.
Satisfied
5 5
This was my 3rd purchase from La Crosse Harley and my second purchase through Joe. Overall I am very satisfied with all my bike purchases. Joe listens to what the customer wants and doesn't push the sale. I love my new 2017 Road Glide and don't regret the purchase at all. I should have gotten one sooner. The only thing that I am not completely satisfied with is the trade in value on my previous bike. The parts department was very helpful and knowledgeable with the accessories that I wanted to add to the bike. Parts came in quickly and the service department made it easy to the bike in right away to have the parts installed. I have and will continue to recommend La Crosse Harley to anyone.
New Bike Purchase
5 5
The purchase was a great experience. Starting with Joe who I worked with via email and phone since I was coming from 250 miles away we came to a deal. He connected me with Jeremy and the rest of the staff. Low pressure, great details on options and everything as promised. Thanks
Service
5 5
I purchased my bike and have it serviced here because of the people and the quality of work. Their repitation preceeds them, hence why I purchased from them instead of 3 dealers that were closer.
5 5
Everything was taken care of as expected.
5 5
every one answered all question we asked
4 5
Very friendly staff, making sure you find anything.
5 5
Always have enjoyed the experience st this dealership.
5 5
Got parts from Blake !
5 5
Would buy from again!
Great!!!!
5 5
These guys know their customers and are willing to make sure they are comfortable and happy when they walk out the door, great people working here!!
45k Service
5 5
In and out in less time than they quoted, fast professional work A+
5 5
Haven't been in store in along time but he still remembers ur bike etc and very helpful with ? I have with my new bike. Glad to c u still have a great parts guy/manager
5 5
We had a very enjoyable experience. The service was excellent and very upbeat.
Replace rear tire
4 5
I don't know Kevin,and,wouldn't know him if I saw him. He is a behind the scenes service tech. I have owned this bike for 11 years and have had lots of new tires put on. As usual I was and am well pleased with the service. He didn't get a 5 as there is always room for improvement in everyone.
5 5
Very easy to work with. Knowledgeable, outgoing, easy to talk to and makes you feel comfortable. Would recommend to anyone. We have bought or recommended 3 through Joe. Awesome salesman.
Great Service Department
5 5
Mike and the whole Service Group are great to work with and they do an exceptional job taking care of our Bikes.