PDL CertifiedHourglass Cycles


Hourglass Cycles is a Powersports Dealer Locator certified dealer. PDL Certified Dealers want to ensure their customers are happy with their experience in purchasing a new or used bike and with every service visit. PDL Certified Dealers constantly ask for customer feedback in the form of customer reviews so they can continually improve their customer interaction and satisfaction.  If you would like to provide an independent review please click on the “Submit Review” button below and we will use it to help other customers like you looking for Hourglass Cycles reviews.

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Larry

By Charles S. on January 17, 2018

Woodstock,GA | Parts and Accessories Department'

Hourglass Cycles

Luv that Larry!

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This is a go to place.

By Stephen R. on January 12, 2018

Sandy Springs,GA | None Department'

Hourglass Cycles

Great bikes, great staff (service and sales) and I think I got a great deal (on the bike, the trade and riding gear). Ride Safe, Steve

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as good as it gets!

By Sandeep M. on January 9, 2018

Marietta,GA | Service Department'

Hourglass Cycles

Took care of some warranty work from me. Worked with triumph to evaluate and get work approved under warranty. Much Appreciated.

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Purchase and customer service

By Ezio C. on December 27, 2017

Suwanee,GA | Sales Department'

Hourglass Cycles

Excellent staff. Very helpful in every way.

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By James W. on December 22, 2017

Suwanee,GA | Sales Department'

Hourglass Cycles

Everyone was very nice. Made purchase simple and quick.

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Larry
5 5
Luv that Larry!
This is a go to place.
5 5
Great bikes, great staff (service and sales) and I think I got a great deal (on the bike, the trade and riding gear). Ride Safe, Steve
as good as it gets!
5 5
Took care of some warranty work from me. Worked with triumph to evaluate and get work approved under warranty. Much Appreciated.
Purchase and customer service
5 5
Excellent staff. Very helpful in every way.
5 5
Everyone was very nice. Made purchase simple and quick.
Run-in tire swap.
5 5
Short notice rear tire swap for my R1200GS Adventure. Service Dept fit me in and I was back riding quickly! Merry Christmas and a Happy New Year to all of y'all at Hourglass!
Black Saturday!
5 5
Great service and patience from the professional staff. My girlfriend and I both got incredible deals on jackets!
5 5
I've known Mark since I moved to Atlanta. Professional, outstanding guy, always willing to help.
Great team, easy transaction
5 5
I found the bike I have been looking for on the Hourglass website via a CycleTrader search. I spoke with Mark over the phone and confirmed details and that it was still available. I drove from Greenville to take a closer look. Pictures and description were accurate, and Mark was easy to work with (no high-pressure sales pitch or 'upselling'). I took a quick test ride and made a deal. Amanda took over to finish the paperwork and was great to deal with as well. THANKS to Mark and Amanda for making this an easy bike purchase!
Tiger 800 purchase
5 5
Excellent service from all staff members, owner took his time to explain all details about my motorcycle, hopefully service will be as good,
Great service, personal attention
5 5
Whether Im buying new gear or getting my bike serviced or asking about new bikes, the Hourglass staff has been great.
Repair
5 5
Gary and team have been serving my BMW and sons Triumph for years and always do a great job getting me in and out on a reasonable time and for a fair price.
Maintenancee
5 5
Just had my bike in for service and everyone did a great job!!
Bike Delivery
5 5
Very helpful and patient in going over the bike during the delivery stage. Excellent insight into the bike which is very helpful. Thanks.
Bike service
5 5
Very professional and knowledgeable
Bmw R1200GS fork recall
5 5
Excellent work, thanks for your help getting this recall accomplished
5 5
Always a pleasure visiting and/or shopping at Hourglass! This particular visit Larry was extremely helpful and knowledgeable as my wife and I were looking for gear. Very happy with the pants I purchased
Great advice on air filter!
5 5
I stopped by to pickup a replacement air filter for my R1100, and one of the parts guys pointed out the one I HAD was a nice K&N that could be cleaned and reused instead of buying a new, disposable one. First time I'd ever looked at the filter on this bike, and he saved me some money with great advice, even though it meant NOT selling me a part. That kind of honesty and integrity makes me love HourGlass. THANK YOU!
Great Experience
5 5
Came in to buy a used BMW and have to say that it was the best experience that we've had with buying a bike from a shop. I can honestly way that this is the only bike shop that I would recommend people to buy from.
shoei helmut
5 5
good product knowledge
David and Gary
5 5
Gary and David have both done an excellent job when I have needed service for n my bike. They have both called at times to update me on service and pricing on repairs. They are very helpful.
5 5
Stright scoop and done on time, great!
5 5
Excellent Service and Parts team, friendly and knowledgeable.
Yes lol
5 5
Mark was real good but Amanda is priceless! She told me to say that, lo say that, lol!
Recent purchase , Second one this year.
5 5
I'm just now getting around to posting having bought my new GS barely over a month ago it already has 3K miles on it so there was little time to write riding all the time. That said, I have to give KUDOS to the entire team this time around realizing my R 1200 RS purchase barely a year ago wasn't working out because of ergo issues with my aging body. So buying another new BMW Water Boxer so soon was going to be hard to justify due to loss of market value. Somehow after shopping all my favorite dealers , only Hourglass , put their effort into making the transition as painless as possible to my gain and grins.... They say it takes village to raise a child and similarly it takes a TEAM to make a successful trade purchase on these somewhat costly bikes. Thanks to Jon for his encouragement , Mark for putting up with my many trips to find the right GS and miraculously making the numbers work for me ; to Gary for seeing the add- ons were exchanged between the bikes at no charge no less, and Phil who is winning me over with his thorough services not to mention Kyle for OK'ing the deal which I must share was more than generous and even more for patiently not hurriedly going over the ever increasing complexity of the operating features of these awesome bikes. When was the last time you can recall a dealership OWNER who took his own time to go over all the nuances of a new bike . Yeah me either. Took a team to get my business and making it virtually painless and met my budget to the penny on an even better equipped GS than I'd hoped for. Bravo and five stars to this up and coming BMW / Triumph franchise. Well done.