PDL CertifiedGainesville Harley-Davidson®


Gainesville Harley-Davidson® is a Powersports Dealer Locator certified dealer. PDL Certified Dealers want to ensure their customers are happy with their experience in purchasing a new or used bike and with every service visit. PDL Certified Dealers constantly ask for customer feedback in the form of customer reviews so they can continually improve their customer interaction and satisfaction.  If you would like to provide an independent review please click on the “Submit Review” button below and we will use it to help other customers like you looking for Gainesville Harley-Davidson® reviews.

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By John T. on November 9, 2019

GAINESVILLE,Fl | Service Department'

Gainesville Harley-Davidson®

I contacted my sales person and told him about my problem (Buddha) and he got me connected with service and they took over. They came out within an hour and picked up the bike and took it to the shop. They fixed the problem that I had caused, and got me on my way. (Actually it seems like half the shop got involved to make sure I could get back on the road quickly). They did a great job and I couldn't be more happy. Super group of people. Thank you!

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By ronald g. on November 6, 2019

lake city,fl | General Department'

Gainesville Harley-Davidson®

all good,love the bike

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By Robert B. on October 31, 2019

Gainesville,FL | General Department'

Gainesville Harley-Davidson®

Emilee is an exemplary example of the person you want dealing with your most difficult customers like me. She consistently goes above and beyond to make things right. I think that she is an imoprtant asset to the Gainesville Harley team.

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By Richard A. on October 29, 2019

GAINESVILLE,fl | General Department'

Gainesville Harley-Davidson®

In a recent trip to your dealership, I was in the market for a new bike. The money offered for my trade-in (which I purchased new at Gainesville HD) was an insult. I have been a loyal customer at GHD for many years, and have never felt so discouraged with this dealership before. I ended up buying a new Harley from another nearby dealer, who was more than willing to deliver the deal I wanted. Also, I received a gift card from another HD store, and when I tried to make a purchase with it at GHD, was told I could not use the card at your store. Not sure what the reason was, but that's strike two. On the upside, a recent contact at the parts department was very positive, and I wish I could remember the name of the young man who helped me. All GHD employees are very nice and helpful, however, and that never changes.

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By Ron M. on October 25, 2019

Ocala,FL | New Sales Department'

Gainesville Harley-Davidson®

Everyone at the dealership is very helpful. I enjoyed my buying experience, although it took almost all day (part of that is my fault). My salesman is Jon Buck. This is my first HD. Other non-HD dealerships I have worked with in the past always left me feeling like I was ripped off. I feel very good about my purchase at Gainesville HD and look forward to a long relationship.

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By Bonnie-Rae J. on October 21, 2019

Middleburg,FL | Service Department'

Gainesville Harley-Davidson®

There is an amazing service team at GHD. They came and got our 2019 CVO Ultra for lack of power. Fast forward to a new motor and in a short amount of time. The bike was washed and beautiful when Lee picked her up. Thanks everyone. We had to take it back for a 500 mile service and they were quick to get her in and finished. Thank you Jerry for keeping us up to date thru the entire process.

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By Billy & Julie (not Julie only!!!!!!! ) T. on October 20, 2019

Chiefland ,Fl | General Department'

Gainesville Harley-Davidson®

Jeff has sold us 2 trikes in the last 4 years

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By Johny M. on October 19, 2019

Winter Garden,Fl | Sales Department'

Gainesville Harley-Davidson®

Thanks Matt and Kyle for your professionalism and helping us out with our new Harley. You guys made a difference. Please thank Warren as well. He was a big part in making our decision.

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By Scott L. on October 18, 2019

Gainesville ,Fl | Service Department'

Gainesville Harley-Davidson®

I brought my motorcycle in for a screw in the tire very good quick service by Jerry I sure appreciate all he does for us in the Gainesville area truly a very good department.

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By robert m. on October 16, 2019

ocala,FL | General Department'

Gainesville Harley-Davidson®

Their was a little miss understanding over a service appointment. I made an appointment a week in advance however upon my arrival, I found they didn't book it in the computer. It was a honest mistake on their end however, an inconvenience for me. The service director Kyle Odom happen to walk by and asked my wife how she was did, she replied horrible. Once she explained we had driven over an hour only to find out someone forgot to book our appointment, he apologized and said he will take care of us. It was very quick after I got there. I am very impress on the respect I received, the attention to take care of a misunderstanding over the service appointment. Have a few dealers by my house but the hour ride is well worth dealing with great people, awesome dealer ship and overall great work. Can't thank Kyle enough and also the staff. Keep up the great work!

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