PDL CertifiedHeritage Harley-Davidson®


Heritage Harley-Davidson® is a Powersports Dealer Locator certified dealer. PDL Certified Dealers want to ensure their customers are happy with their experience in purchasing a new or used bike and with every service visit. PDL Certified Dealers constantly ask for customer feedback in the form of customer reviews so they can continually improve their customer interaction and satisfaction.  If you would like to provide an independent review please click on the “Submit Review” button below and we will use it to help other customers like you looking for Heritage Harley-Davidson® reviews.

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By Jerry Z. on January 12, 2020

Downers Grove,Il | General Department'

Heritage Harley-Davidson®

I sold my street glide that I purchased from Heritage a few years ago as the bike was getting a little too heavy and hard to handle so wanting to stay on 2 wheels a bit longer (Im 77 yrs young) I purchased a sportster because of its lighter weightthe whole experience buying the bike at Heritage Harley was outstanding from sales (Terry and Joe)to parts (Chris and Whitey) and Rich in service and even Butch who delivered my bike on the day requested EXACTLY to the minute at the time I requestedIll definitely be buying more parts/accessories from Heritage because of their great attitude of making you feel welcome and their complete knowledge of motorcyclesThanks EVERYONE at Heritage Harley Davidson.

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By Pete D. on January 11, 2020

Lombard,IL | General Department'

Heritage Harley-Davidson®

When purchasing my new Softail in October this past year, from day one this group was nothing but professional, respectful and helpful. I never felt high pressured or experienced any condescending attitudes. The whole team just seemed to be there with honest, helpful advice. Had an idea what I wanted walking in, but Terry was thorough enough to show me some options in the Softail family. Found the exact bike I was looking for and Steve Adams picked it up for me in a timely manner. Chris Hansen ordered some parts upgrades right away and the service team had them installed promptly. Paperwork with Steve on pickup day went smooth also. Purchasing a new motorcycle should be an enjoyable experience and this team certainly made that happen. My hats off to the team at Heritage. P De Leon

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By Gib B. on January 3, 2020

Clarendon Hills,Il | General Department'

Heritage Harley-Davidson®

Terry sold me my first Harley, a 2008 Nightster. It was a great buying experience. When I was ready to move up, I contacted Terry again and he was again super helpful and responsive when I bought a 2012 Super Glide. Then, in 2019, I again went back to Terry when I was ready for the Street Glide and I am now riding the 2020 version. As an ambassador for the Harley brand and your dealership, Terry is about as good as they get.

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By Tony S. on November 7, 2019

La Grange Park,IL | Parts and Accessories Department'

Heritage Harley-Davidson®

Whitey's the best! Asked him for some detailing advice on cleaning up some chrome on a buddy's bike. He dipped into his detailing days from the past and what great advice it turned out to be. What a difference. This is why we go to Heritage - the best customer service, they have all the answers, job knowledge second to none and the joint is a blast. Thanks again Whitey.

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By Tony S. on November 7, 2019

La Grange Park,IL | Parts and Accessories Department'

Heritage Harley-Davidson®

A shout out to Chris for all his help with some lighting changes to my bike. His knowledge of the products really came into play when he was going over options and making suggestions based on his experience with the parts. I appreciated his recommendations and help selecting the right parts. He went above and beyond explaining the details and he pointed out some things I was unaware of. And besides that, he has the best looking skull around. Thanks again buddy for all the help.

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By Robert D. on November 7, 2019

Ottawa,IL | Service Department'

Heritage Harley-Davidson®

Service, sales, and just good ole people taking care of customers the right way. I thank Heritage for my bike purchased years ago, I thank Heritage for knowing how to take care of customers! It is a lost art, but not in Lisle, IL at Heritage. I drive over an hour for their professionalism, no bull shit service, And would drive longer for this great team! Go Heritage! M.A.G.A.

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By Jennifer M. on October 28, 2019

Hammond ,In | General Department'

Heritage Harley-Davidson®

Excellent quality of merchandise,variety of bikes, and customer service. Definitely will be back!

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By John C. on October 28, 2019

Chicago,IL | Service Department'

Heritage Harley-Davidson®

Sam was a huge help with the battery tender cable and demoing and installing a new windshield. Minor stuff, but really appreciate Sam's prompt, friendly, professional service.

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By Robert D. on October 25, 2019

Westchester,IL | General Department'

Heritage Harley-Davidson®

I purchased a bike back in May and was very happy with the level of customer service I received. All of the sales department were genuine and friendly without giving off any sense of arrogance or sales pressure like I have felt from other dealerships in the past. Phone calls were returned in timely manner and the service team was able to get a few upgrades put on quickly so I could get riding asap. Since the purchase, I have been very pleased with the service department. They were able to get my 1000 mile service done quickly before a long road trip that I planned with short notice. I have also since purchased a few more accessories for the bike and both the parts team and the clothing sales people have been helpful and accommodating. I have no hesitation in recommending this dealer to anyone I speak with, as I am a happy Heritage HD customer and will continue to give them my business for years to come!

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By Michael S. on October 12, 2019

Homer Glen,Il | General Department'

Heritage Harley-Davidson®

I recently had the pleasure of being involved in an event similar to Make A Wish in which we took mentally challenged individuals out for rides on our Harley's. I thought it would be nice if each participant had a shirt or hat or something as a momento for the occasion. I reached out to 4 local Harley dealers for some swag and not only was Heritage the only one to respond, they provided enough gear that every participant was able to get something. I have bought a bike in the past from Heritage and the experience was outstanding but have also bought other bikes from other dealers. I can only say that they will have all of my business going forward. Mike Stengel

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