PDL CertifiedWilliams Harley-Davidson®


Williams Harley-Davidson® is a Powersports Dealer Locator certified dealer. PDL Certified Dealers want to ensure their customers are happy with their experience in purchasing a new or used bike and with every service visit. PDL Certified Dealers constantly ask for customer feedback in the form of customer reviews so they can continually improve their customer interaction and satisfaction.  If you would like to provide an independent review please click on the “Submit Review” button below and we will use it to help other customers like you looking for Williams Harley-Davidson® reviews.

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By Mark O. on May 31, 2020

Hillsborough,Ne | General Department'

Williams Harley-Davidson®

I recently purchased a voltage regulator over the phone that they had in stock. I purchased it on a Tuesday with the intention of picking it up on the following Sunday, so the regulator never left the building. I found that I did not need the regulator, so I wanted to get a refund, apply it to an HD headlamp which would cost $265.00 more. Before I was able to get across my intention, I was told, We usually dont take back electrical I said, I understand, but I didnt even pick it up, it was in stock and never special ordered. I was then told that I would have to pay a 20% restocking fee. I told them, that is outrageous, I didnt even want a refund, I wanted to apply it to a Daymaker headlight. Of course now that I was paying more they did me a favor and did not charge me a restocking fee. Even if I didnt want to spend more and get a refund on a part that was never special ordered and never taken out of the store, in all moral fairness, I should have been granted a refund. Just a little background info, for the last 15 years I have been in the motorcycle industry as a parts counter person and a certified HD technician. I now work in a metric motorcycle shop. I understand why you cannot take back electrical components. But this one was not special ordered and never came into my possession. The parts counter person I dealt with was quite courteous, but as he said, he was just following orders, as he did put me on hold a couple of times to run the situation by his manager. I cannot see this dealership getting repeat customers. Once they get burned, they will go elsewhere. When I get my parts, I go online to get part numbers and provide it to Williams staff to make my purchase locally to support local. I will now order online, get the parts cheaper, save the tax and avoid the aggravation.

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By Greg W. on May 30, 2020

Branchburg ,Ne | General Department'

Williams Harley-Davidson®

Great

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By Greg Z. on May 30, 2020

Chicago ,IL | General Department'

Williams Harley-Davidson®

Always great service here at Williams. Nice to be back in town for the week and Andrew helped me out getting what I need to make it a successful riding trip.

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By Howard L. on May 29, 2020

Washington,NJ | General Department'

Williams Harley-Davidson®

As always the folks at Williams Harley did an outstanding job repairing my bike. They kept me apprised of the repair, what was needed and got me back on the road quickly. Love dealing with all the folks at Williams.

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By Miguel P. on May 28, 2020

HOPATCONG,NJ | General Department'

Williams Harley-Davidson®

Great customer service and very knowledgeable tech staff. The technician took the time to listen to my questions and explained everything that needed to be done to detail.

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By Troy P. on May 27, 2020

Flemington ,NJ | Sales Department Department'

Williams Harley-Davidson®

A Huge Thanks to WHD for Customizing My Fatboy to my exact specifications. This bike was hot when I bought it, now after we Blacked Out everything we talked about. Shes just about as Bad ass as it can get. Thanks Williams for all the fine details.

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By John M. on May 27, 2020

Oldwick,NJ | General Department'

Williams Harley-Davidson®

The guys in the service department are always helpful and knowledgeable. They make the experience.

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By Alan L. on May 27, 2020

Great Meadows,N. | General Department'

Williams Harley-Davidson®

Jay was cool. Answered all my question and was very knowledgeable. I would definitely recommend Williams HD.

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By Gerold M. on May 27, 2020

Annandale ,NJ | General Department'

Williams Harley-Davidson®

Theses guys are the best they work with on everything part maintaining your ride ! I mean the whole Williams dealership is the best everyone is pleasant to do business with! Thank you everybody

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By Derrick H. on May 27, 2020

Morristown,Nj | General Department'

Williams Harley-Davidson®

Had the part I needed..... very helpful and conversation was pleasant Will do business there again with pleasure!

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