PDL CertifiedGruene Harley-Davidson®


Gruene Harley-Davidson® is a Powersports Dealer Locator certified dealer. PDL Certified Dealers want to ensure their customers are happy with their experience in purchasing a new or used bike and with every service visit. PDL Certified Dealers constantly ask for customer feedback in the form of customer reviews so they can continually improve their customer interaction and satisfaction.  If you would like to provide an independent review please click on the “Submit Review” button below and we will use it to help other customers like you looking for Gruene Harley-Davidson® reviews.

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By Judah L. on October 21, 2021

New Braunfels,Te | General Department'

Gruene Harley-Davidson®

Jessica is an awesome individual. She was very helpful on lady's night. Even though she was getting ready to go home, she took the time to help me find a few things in the store. She us great

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By Travis S. on October 19, 2021

Louise,Te | General Department'

Gruene Harley-Davidson®

Me and my fianc own a 2013 road glide ultra we purchased from Tim about a year ago... Tim told us it would never be an issue to arrange a pick up if I ever had trouble.. I have the Harley ESP and had a tire issue and me and my fianc both called and we were told we live too far away and I would have to rent a uhaul even though ESP should cover the pickup. I ended up calling republic Harley last week and they already picked up motorcycle today.

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By Tai N. on October 15, 2021

Spring Branch,Te | General Department'

Gruene Harley-Davidson®

On 10/13/21 I brought my 2014 Ultra Limited for brakes issues. Service writer was great and got my bike in right away. Even gave me tips as to where to go for great coffee. As I knew it needed, they diagnosed the bike as having warp rotors and needed front pads too. Replaced it within a few hours and I was good to go. Being that I am new to the area and as I waited for my bike, I got to meet Eric the salesman and when asked, even gave me a good info as to where to buy a wave runner the name of a salesman to talk to. Told me to see other salesmen first and then see his recommendation. This will be my local service place from now on.

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By Sean M. on October 12, 2021

Canyon Lake,TX | Service Department'

Gruene Harley-Davidson®

Dropped my bike off on a Friday before closing. Zach had 2 new tires mounted and balanced by mid day Saturday. I was there for the weekend for riding school. Worked out perfect! Thanks for the great service!

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By Bob J. on October 7, 2021

New Braunfels,TX | Service Department'

Gruene Harley-Davidson®

I came into the Service Department on Wednesday afternoon, with a problem with my Slip-On Exhaust. Zack and his Team took care of it and I was back on the road in a hour. I am a Veteran and I ride with the San Antonio Patriot Guard Riders. Every time some of my Friends are looking for a Great Dealership, I always recommend Gruene Harley Davidson. Thank You once again to Zack and the Service Department Team.

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By Charles D. on October 3, 2021

San Antonio,TX | Service Department'

Gruene Harley-Davidson®

Took my bike in to get it checked out after my last Ride it was missing and back fireing! When I arrived to the there was a guy outside that came to greed me and said hi my name is Michael Ray the new service manager, I did not know what to expect I've been using Gruene Harley for many years, so we talked for a few minutes after vwe meet each other and he said I got this don't worry and let me tell you from start to finish Michael Ray is a true professional he has great Customer service skills my expectations were met above and beyond I will never use any other Harley dealer ship they will not do anything else to your bike other then what needs to be done Gruene Harley is a true shop that I can trust....

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By Kenneth P. on October 3, 2021

Canyon Lake,Te | Service Department'

Gruene Harley-Davidson®

Also repaired the first time and without complications.

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By Mark J D. on September 29, 2021

New Braunfels,TX | Service Department'

Gruene Harley-Davidson®

Received excellent service from everyone in service. Very happy.

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By Don G. on September 24, 2021

SAN MARCOS,Te | General Department'

Gruene Harley-Davidson®

I had 2 bad experiences with Gruene Harley's service department this year. The first time my '02 trike was in the shop for a month and the problem was not fixed. The second time it was there 4 months and, although the original problem was rectified, it came back with several issues that did not exist when it went it the shop. I wrote two negative reviews, one after it spent the 4 months sitting in the shop and a second one when the new problems surfaced. The new service manager, Michael Ray, contacted me on August 21st, told me the general manager had forwarded my review(s) to him and wanted him to contact me about them. Michael was friendly and asked me to bring my trike in and give them to opportunity to make it right. I was skeptical about returning to this dealership but decided to give them another chance based on the service department having someone new in charge. I dropped my trike off on Wednesday, the 25th, with a promise that it would be in the shop no later than Friday. Michael and I also discussed the fact that I was planning to attend a bike rally starting on 16 September and needed it back in time to do a couple of other thing to get it ready. Because my wife is recovering from surgery and cannot drive one of the shop employees was detailed to drive me home to San Marcos. Michael kept me informed of the status of the repair process on a regular basis. Some of the parts had to be tracked down and bought from another dealer causing some unavoidable delays. When he called me on the 15th of September to let me know that it was done and ready for pick up I was already loaded up and ready to leave on my trip a day early. At this point I wouldn't have had tome to get the other things I needed to take care of done. Michael offered to have it trailered up to me immediately but I told him not to and I would contact him when I returned. I called him when I got back home on the 22nd and he had my trike delivered to me the next morning. I had time to take it out for a shake down run that afternoon. All of the issues have been taken care of and I couldn't be happier. As long as they have a service manager of Michael Ray's caliber I will not hesitate to have Gruene Harley Davidson work on my trike and highly recommend them to anyone who owns a Harley! In fact, one of the things I was going to do is replace the clutch cable. I have already decided to let Michael and his team of technicians handle that.

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By Roderick G. on September 19, 2021

Kyle,Te | General Department'

Gruene Harley-Davidson®

Staff was great. Was never pressured and felt comfortable asking rudimentary questions. I appreciated the treatment I received and will definitely give them the first crack at my next bike

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