PDL CertifiedGruene Harley-Davidson®


Gruene Harley-Davidson® is a Powersports Dealer Locator certified dealer. PDL Certified Dealers want to ensure their customers are happy with their experience in purchasing a new or used bike and with every service visit. PDL Certified Dealers constantly ask for customer feedback in the form of customer reviews so they can continually improve their customer interaction and satisfaction.  If you would like to provide an independent review please click on the “Submit Review” button below and we will use it to help other customers like you looking for Gruene Harley-Davidson® reviews.

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By Don G. on September 24, 2021

SAN MARCOS,Te | General Department'

Gruene Harley-Davidson®

I had 2 bad experiences with Gruene Harley's service department this year. The first time my '02 trike was in the shop for a month and the problem was not fixed. The second time it was there 4 months and, although the original problem was rectified, it came back with several issues that did not exist when it went it the shop. I wrote two negative reviews, one after it spent the 4 months sitting in the shop and a second one when the new problems surfaced. The new service manager, Michael Ray, contacted me on August 21st, told me the general manager had forwarded my review(s) to him and wanted him to contact me about them. Michael was friendly and asked me to bring my trike in and give them to opportunity to make it right. I was skeptical about returning to this dealership but decided to give them another chance based on the service department having someone new in charge. I dropped my trike off on Wednesday, the 25th, with a promise that it would be in the shop no later than Friday. Michael and I also discussed the fact that I was planning to attend a bike rally starting on 16 September and needed it back in time to do a couple of other thing to get it ready. Because my wife is recovering from surgery and cannot drive one of the shop employees was detailed to drive me home to San Marcos. Michael kept me informed of the status of the repair process on a regular basis. Some of the parts had to be tracked down and bought from another dealer causing some unavoidable delays. When he called me on the 15th of September to let me know that it was done and ready for pick up I was already loaded up and ready to leave on my trip a day early. At this point I wouldn't have had tome to get the other things I needed to take care of done. Michael offered to have it trailered up to me immediately but I told him not to and I would contact him when I returned. I called him when I got back home on the 22nd and he had my trike delivered to me the next morning. I had time to take it out for a shake down run that afternoon. All of the issues have been taken care of and I couldn't be happier. As long as they have a service manager of Michael Ray's caliber I will not hesitate to have Gruene Harley Davidson work on my trike and highly recommend them to anyone who owns a Harley! In fact, one of the things I was going to do is replace the clutch cable. I have already decided to let Michael and his team of technicians handle that.

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By Roderick G. on September 19, 2021

Kyle,Te | General Department'

Gruene Harley-Davidson®

Staff was great. Was never pressured and felt comfortable asking rudimentary questions. I appreciated the treatment I received and will definitely give them the first crack at my next bike

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By Deborah R. on September 18, 2021

New Braunfels,Te | Service Department'

Gruene Harley-Davidson®

We chose Gruene Harley to be our experts after a horrific Motorcycle crash in July, 2021. I had the great pleasure of working with Michael and Zack who worked diligently to assess our bike, work with the towing company and release it to insurance. It was difficult going through everything physically and mentally but these excellent employees made the process a pleasure. These employees should be commended for their exceptional service! It is because of Zack and Mike that we will continue to purchase from Gruene Harley! Thanks guys!

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By Mike M. on September 16, 2021

Austin,TX | Parts Department'

Gruene Harley-Davidson®

Stephen Gomez consistently provides great advice and service

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By Ramon R. on September 13, 2021

San Antonio,TX | Service Department'

Gruene Harley-Davidson®

I called Michael and scheduled a 5 thousand mile maintenance to fix issues on my trike. Michael went the extra mile and checked the warranty on the reverse motor on the trike and found it was still under warranty. James did the maintenance on my trike and added a cam, fixed a cracked lens, replaced the reverse motor, and added gaged trim. Zack and Michael kept me updated on the trike during these modifications and updates. All in all, Gruene Harley-Davidson customer service is #1.

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By Ken S. on September 11, 2021

Canyon Lake,TX | General Department'

Gruene Harley-Davidson®

Just completed a 2266 mile round trip to Flagstaff AZ on my VRod, which has always been serviced at Gruene Harley. It has 105,500 miles on it and ran perfectly in the hot, cold rain and wind. Much of my time is spent on I-10 and I 40 at 70 to 80 MPH, faster when Im passing a semi. Seems like it still has the same get-up-and-go as it did when I bought it. My thanks to the service department for their excellent work.

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By Kenneth M. on September 10, 2021

New Braunfels,TX | General Department'

Gruene Harley-Davidson®

This is the first person who has actually reached out to keep me informed regarding the status of parts for my bike. I feel like there is finally someone there who cares.

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By Chad T. on September 9, 2021

Converse,TX | General Department'

Gruene Harley-Davidson®

Go see Aaron one of the best Ive ever had the pleasure to work with. Made buying my bike an easy hassle free experience.

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By Dustin B. on September 5, 2021

Godley,TX | Sales Department'

Gruene Harley-Davidson®

Jay was an amazing help from the first time we talked to get this bike as we made and 8 hour round trip for it!!!

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By jose H Gonzalez G. on September 4, 2021

Laredo,TX | General Department'

Gruene Harley-Davidson®

We Commend all store staff @ Gruene Harley davidson for their excellent customer service, professionalism, prompt, courtious, friendly. Our family experience with Harley has been for over decade. Back in 2013 we paid off a Dyna wide Glide for our son Rene Gonzalez (graduated and obtained his masters in music from Texas State, San Marcos, Tx). Listed are some of our positive experiences @ HD Gruene store located in New Braunfels, Tx. We enjoy the store sales, atmosphere, friendly staff, plus community events, fund raisers, etc. From entrance greeter to Sales personnel, staff is always with big smile ready to assist. One noteworth experience 2019, while visiting our family, we participated in an ongoing Coast Guard car show @ HD parking lot. Luckily my spouse and I were driving our 1941 Chev Panel Truck. See pictures attached. The event was epic, we were honored 2 trophies for our pride and joy ride. Hoping to travel after the Holidays after my wife finishes her cancer treatments God willing. Jose H. Gonzalez aka Red USMC 72 Vietnam Veteran Disabled veteran Retired Customs Border Protection Canine Officer Esther Gonzalez Retired Customs Border Protection Supervisory

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