PDL CertifiedEmpire Harley-Davidson®


Empire Harley-Davidson® is a Powersports Dealer Locator certified dealer. PDL Certified Dealers want to ensure their customers are happy with their experience in purchasing a new or used bike and with every service visit. PDL Certified Dealers constantly ask for customer feedback in the form of customer reviews so they can continually improve their customer interaction and satisfaction.  If you would like to provide an independent review please click on the “Submit Review” button below and we will use it to help other customers like you looking for Empire Harley-Davidson® reviews.

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By Terry D. on April 23, 2019

Mount Vernon,NY | General Department'

Empire Harley-Davidson®

Just the best salesman

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By Matthew P. on April 22, 2019

Bronx,NY | New Sales Department'

Empire Harley-Davidson®

Luis was a big help and provided me with everything I needed to purchase my first bike.

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By Pablo I A. on April 19, 2019

WEST NEW YORK,NJ | General Department'

Empire Harley-Davidson®

For unknown reason someone hit my bike in the rear breaking the license plate bracket. I ordered one to a dealer in NJ on 3-30 and after 3 weeks a person in the spare parts dept advice me to contact Empire Harley and Igot the part next day. What a fast response and a beautiful service actitude. Thanks.

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By Michael C. on April 18, 2019

White Plains,NY | Service Department'

Empire Harley-Davidson®

The Empire Harley team never disappoints. This was just a routine 1k service on my new 2019 Road King Special, but nevertheless the team conducted themselves and the service work with the professionalism Ive enjoyed for the many years Ive been a customer Josh is the best of the best technicians, which an attention to detail I which my doctor had. Rich, John and Maddy make the elsewhere painful task of dealing with service writers a smooth and enjoyable experience, and John Shillers oversight is the icing on the case. I have bought a lot of bikes from Empire, so I feel like I write the same story every time I get something done (which is kind of often as I always seeks to be doing something fun to my bikes). But the fact is that its a good thing because the experience is positive every single time. Its pretty amazing. Ill never go anywhere else as long as Empire remains under the same ownership. They run a tight ship, and it shows.

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By Rich V. on April 18, 2019

Mamaroneck,NY | General Department'

Empire Harley-Davidson®

Matt and the crew in service took my fathers bike in and were able to take care of the problems in a quick and efficient manor, making it possible for me to bring it to the funeral home in his honor. thanks so much guys, much appreciated.

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By Aiden N. on April 16, 2019

New Rochelle,NY | Service Department'

Empire Harley-Davidson®

Josh is a great. Went out of his way to help me. Maddy is wonderful. Rich is a good guy.

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By Jason K. on April 16, 2019

NEW ROCHELLE,NY | New Sales Department'

Empire Harley-Davidson®

Martin was very helpful and knowledgeable throughout the process. The entire team at Empire have always made me feel welcome even when I was attending events on my BMW. I got a great price on a great bike. Loving my ultra!

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By Jason K. on April 16, 2019

NEW ROCHELLE,NY | New Sales Department'

Empire Harley-Davidson®

Martin was helpful and knowledgeable throughout the process. The entire team at Empire has always made me feel welcome even when I was attending events on my BMW. Great price on a great bike!

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By Hector T. on April 15, 2019

Stamford,Co | Service Department'

Empire Harley-Davidson®

I want to start by saying I enjoy going to empire harley. However this past experience was horrible. Your tech and customer service rep where awesome. There was this one worker in the service dept that was rude, arrogant and unprofessional. I don't know his name but he had a sling on his left arm. I was driving to Empire on your family like treatment this guy shattered that illusion for me. I am not looking to get him fired or reprimanded, I do feel like he needs to get a better understanding of customer service and people skills. I will continue to visit empire harley but I cant afford another incident with this individual. Thank you for your time and service.

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By Leslie C. on April 15, 2019

NY,NY | General Department'

Empire Harley-Davidson®

ngel Ramos and Angel Ortiz were awesome and patient with me as I made my decision to purchase the softail slim. Best decision ever. I humbly thank them. They really made me feel like one of the family and now I am. They are the best!

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