By ORIN J. on October 24, 2020
KEARNEY,NE | General Department'
Platte River Harley-Davidson®
I bought my first Harley Davidson about a month ago, and I visited this dealership just last weekend. Now, I understand an 03, 883 sportster still has me at the kids table at the Harley family Thanksgiving dinner, but I was made to feel very welcome here. I told the guy at the parts desk I needed to change oil and he went and grabbed oil and a filter, then he asked me if I needed a washer for the oil plug. I told him I was pretty sure there was no plug just a hose that I remove. He stopped and said, I have never changed oil in a sportster, and he went to the back. When he came back he put one quart of oil back on the shelf, changed the filter, and asked for my number to see if I was in the system. I told him I was not, as this was my first Harley and my first visit. He sat back, look straight at me, kind of opened his arms, and said, Welcome to your Harley shop. He then asked if I was a Vet, and then signed me up for a points reward program that they have. He said to me that folks shouldn't find coming in here intimidating, but some do. I am not new to motorcycles. I have ridden a bunch of Kawis over the years and currently have two Indian motorcycles in my garage along with the sportster. I have been in dealerships. I just had never been in a Harley shop and hadn't had a reason to be. He really made me feel comfortable, and when I walked in I was greeted by a couple of gals at the front desk, but I was not set upon by a salesman, or anyone, and was allowed to just browse. I wasn't pressured. I picked up a dealership tee shirt while there,(my first HD gear) and left feeling really good and welcome to return. I will. Thanks for the great experience.